Refunds and cancellation

If you are a teacher on a TeachPro plan

Accounts are set up with you rather than self-served, so nothing is charged before you have seen your own academy running and agreed a plan. You can cancel at any time; the plan runs to the end of the period you have paid for and does not renew.

If something on our side stops working and we cannot fix it, write to us and we will refund the unused part of the period rather than argue about it.

If you are a student who bought a course

Your purchase was from the institute whose site you bought it on, not from TeachPro. Their refund terms apply, and they are the people who can action it. Their contact details are on their own site.

We can help an institute process a refund, but we cannot overrule their decision about their own course.

How long it takes

Approved refunds are returned to the original payment method. Banks typically take five to seven working days after we release it.

Contact

Contact details are being finalised. Until then, reach us through the enquiry form.